Learning Designer · eLearning Developer · Instructional Technologist

MAURICIO
MARQUEZ

Designing Learning That Drives Performance

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About Me

Learning
Designer.
Builder.

I'm Mauricio Marquez, a Learning Designer at Delta Air Lines with a B.S. in Computer Science from Florida Southern College. I design and develop interactive, multi-modal learning solutions for a corporate training environment.

Proficient in Articulate Storyline 360 and Rise, I apply adult learning principles, instructional methodologies, and accessibility standards to build high-quality eLearning, simulations, and job aids. I also extend those tools through JavaScript and xAPI integrations to create more sophisticated learner experiences.

My frontline background as a CES at Delta gives me a unique perspective — I understand the real-world performance gaps that well-designed training must address, and I build with that alignment in mind.

Learning Designer eLearning Development B.S. Computer Science
Florida Southern College
Lakeland, FL  ·  Graduated May 2022
B.S. Computer Science — Concentration in Cybersecurity. Coursework: Software Engineering, Data Structures, OOP, Databases, Web Page Design, Algorithm Analysis. Capstone: designed and built a fully functional RPG game engine in a multi-month SCRUM-managed team project.

Core Competencies

What I Know

Articulate Storyline 360 Articulate Rise WalkMe Adobe After Effects Adobe Photoshop Powtoon xAPI / SCORM JavaScript Python SQL HTML / CSS Tableau Agile / SCRUM LMS Administration Accessibility Standards

Featured Work

Work I've Built

2024  ·  Delta Air Lines
Hiring & Interview Skills eLearning

Led end-to-end project management for a multi-module eLearning initiative focused on hiring processes and interview skills. Coordinated subject matter experts, managed content review and feedback cycles, and tracked all deliverables within the project plan — while also serving as the primary developer in Articulate Storyline 360.

Storyline 360 Project Management SME Coordination Adult Learning Agile / SCRUM
2023–Present  ·  Delta Air Lines
xAPI Integration Prototype

Prototyped xAPI (Tin Can) integrations within Articulate Storyline to enable advanced learner tracking and data reporting beyond standard SCORM. The prototype supported Levels 1–3 evaluation analysis, demonstrating how richer behavioral data can inform continuous course improvement.

xAPI / Tin Can SCORM JavaScript Storyline 360 Learning Analytics
2022  ·  Capstone Project
RPG Game Engine

This is a game I've built based on classic video JRPGs. The concept was to have the player navigate a maze and fight monsters while solving puzzles and quests. The player also has the ability to draw their own map while traversing.

The game is built from the ground up on a completely original engine. It was presented as a senior project in college. I primarily worked on map design, dialogue, battle system, and various background processes.

Python OOP SCRUM / Agile Project Management Iterative Design
Title Screen
Class Select
Town
Overworld
Battle Screen
1 / 6

Work Experience

Where I've
Worked

Delta Air Lines — Reservations
Learning Designer  ·  Tampa, FL
2023 — Present
  • Design and develop interactive eLearning modules and performance simulations using Articulate Storyline 360, applying adult learning principles and defined instructional strategies to meet measurable learning objectives.
  • Build structured, self-paced courses in Articulate Rise, creating blended learning assets aligned with established templates, design standards, and accessibility requirements.
  • Implement JavaScript within Storyline to extend interactivity and expand tool capabilities within the LMS, enabling more sophisticated learner experiences.
  • Prototyped xAPI integrations to enable advanced learner tracking and data reporting beyond standard SCORM, supporting Levels 1–3 evaluation analysis.
  • Implement WalkMe in-app guidance tools to support on-the-job performance enablement and reduce time-to-proficiency for new processes and system updates.
  • Produce instructional videos and motion graphics using Powtoon and Adobe After Effects, incorporating custom-built assets to deliver engaging, on-brand multimedia learning content.
  • Lead project management for an eLearning initiative on hiring processes and interview skills — coordinating SMEs, managing feedback cycles, and tracking deliverables within the project plan.
  • Conduct quality assurance reviews to ensure content accuracy, usability, and alignment with operational requirements prior to launch.
Delta Air Lines
Customer Experience Specialist  ·  Tampa, FL
Feb 2023 — Present
  • Served as Floor Support for 30+ in-office colleagues at the Tampa CEC, coaching teammates on Delta tools, policies, and processes — providing direct insight into frontline learning needs that inform my instructional design decisions.
  • Maintained 95%+ SPS call statistic through clear communication, active listening, and consistent application of Delta service standards.
  • Trained in Delta Premium Sales & Service, performing manual reissues on Delta's Linux-based terminal — giving firsthand understanding of the technical knowledge gaps that well-designed training must address.
  • Identified and documented system issues with proposed solutions, demonstrating the analytical thinking essential to quality assurance in learning design.
  • Managed high-volume irregular operations supporting 50+ customers simultaneously, developing the composure and prioritization skills that transfer directly to managing multiple design deliverables.

Get In Touch

Let's Connect

Email
mauricio.marquez@delta.com
LinkedIn
mauricio-marquez-a68084188
Phone
(863) 257-0054